“I wanted to take a moment to thank your team for their great customer service!
I've been a Do-it-yourselfer for many years but when I decided to build a full, free-standing garage, I decided to go with pre-built trusses for the roof. I've never ordered trusses before and was concerned that I would forget some basic measurement that would haunt me for years via a poorly built garage. I also wanted the trusses customized to maximize the storage space in the attic area.
I have been so pleased with Noble Truss throughout this entire process ….
You designed and submitted an estimate in days instead of weeks …
You altered the design quickly when I realized I had indeed “miscalculated” …
You finished building them in less than a week …
When I realized that I couldn't pick them up at your facility due to a vehicle problem, you immediately put them on a truck for delivery THE VERY SAME DAY!
When Ron, your delivery driver came to deliver them, he was thoughtful about placement, courteous and helpful. I spoke at various times with Christy, Sherry and Rose and they were all polite, helpful and professional.
I'm an old curmudgeon by nature so I don't “gush” about customer service that I feel is ‘1ust enough” … but your team has been exceptional in every … single … aspect… of this entire process.
And … you did it even though it was obvious that I was probably just a one or two order customer and not some high-dollar builder.
And THAT is the reason I'm so happy with you … you treated me like I was the most important customer you had. (And BTW … the bag of goodies (pen, carpenters pencil, keychain light and planning ruler), was a great little “extra” to throw in the information bag that comes with the trusses.
I've already gone on too long, but I wanted to emphasize just how impressed I am with you. You deserve all of the business success you could ever want… and I hope you get it!
Thank you for making what could have been a stressful and confusing process, simple and downright enjoyable!
Best Regards to your entire team there at Noble Truss!”
- Cal C.
"Dear Noble Truss,
Thank you for the delivery yesterday, and your Driver, Tim, is a very professional and friendly guy. I have thoroughly enjoyed working with you, and look forward to future business opportunities."
- Marty D.
Principal, HD Finishes LLC
“I’ve been meaning to let Noble
know how very pleased we are with the terrific service and product we
received!! Thank you, thank you. Everyone we spoke with was
friendly and helpful. We sure appreciate the quick delivery of our
truss order. They installed easily (my husband and I were the
construction crew) and are perfect. I would recommend you to anyone
who needs trusses.”
-Heidi July 2017
had a complicated addition with to match up to an existing home.
Large complicated truss design and package. This group was perfect in
every way from the design, service and delivery. Entire project went
off without a flaw. GREAT JOB!!!”
Greg July 2017